Last updated: October 2026

Welcome to Borwa Experience. These Terms & Conditions apply to bookings, tours, travel experiences, transport services, and other services arranged through our website. By making a booking, you agree to the terms outlined below.

1. Bookings & Confirmation

All bookings are subject to availability and confirmation by Borwa Experience. Customers must provide accurate booking information, including contact details, travel dates, number of guests, and any relevant requirements.

A booking is confirmed once the arrangements have been accepted and the required payment or deposit has been received, as communicated to the customer.

2. Prices & Payments

All prices will be communicated during the booking process or displayed on our website where applicable. Prices may vary depending on the experience, travel dates, group size, and additional services requested.

We accept online payments through PayFast and PayPal. Customers must complete payment using the available checkout options and follow the payment instructions provided.

Unless otherwise agreed in writing, full payment must be completed at least 72 hours before the scheduled booking date. Certain services may have different payment requirements, which will be communicated before confirmation.

3. Cancellations & Refunds

Customers who wish to cancel a booking must notify Borwa Experience as soon as possible.

Cancellations made more than 24 hours before the scheduled booking may qualify for a refund, subject to the booking terms and any non-refundable deposits or costs charged by third-party providers.

Cancellations made within 24 hours of the scheduled booking may not qualify for a refund.

Refunds, where approved, will be processed through the applicable payment method or as otherwise agreed. Processing times may depend on the payment provider.

Any specific cancellation conditions communicated for a particular booking will also apply.

4. Changes to Bookings

Requests to change dates, times, itineraries, group sizes, or other booking details are subject to availability and approval.

Additional charges may apply where changes affect the original price or involve costs charged by third-party providers. We will communicate any applicable changes before proceeding.

5. Tours, Transport & Third-Party Services

Borwa Experience may arrange services provided by third parties, including accommodation establishments, transport operators, guides, and activity providers.

Third-party services are subject to their own operational requirements and applicable conditions. We will make reasonable efforts to communicate relevant changes or disruptions affecting your booking.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate booking information.

• Arriving at the agreed meeting point at the scheduled time.

• Following reasonable safety instructions provided by guides and service providers.

• Bringing any required identification, travel documents, and personal essentials.

• Informing us in advance of relevant accessibility needs or special requirements.

Additional charges or missed services may result from late arrivals or failure to comply with confirmed arrangements, where applicable.

7. Safety & Unforeseen Circumstances

Some experiences depend on weather conditions, wildlife activity, road conditions, or other circumstances beyond our control.

Where a booking is affected, Borwa Experience will communicate reasonable alternatives, rescheduling options, or applicable refund arrangements in accordance with the agreed booking terms and applicable law.

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

8. Liability

Borwa Experience will take reasonable care in arranging and providing its services. However, we cannot guarantee specific wildlife sightings, weather conditions, or outcomes that depend on circumstances beyond our reasonable control.

Our liability, where applicable, is subject to South African law. Nothing in these Terms limits any consumer rights or other legal protections that cannot lawfully be excluded or restricted.

9. Privacy

Personal information collected during enquiries and bookings is handled in accordance with our Privacy Policy and applicable data protection laws, including POPIA.

Please review our Privacy Policy for further information about how your information is used and protected.

10. Changes to These Terms

Borwa Experience may update these Terms & Conditions from time to time. The latest version will be published on this website. The terms communicated and agreed upon for an existing booking will remain subject to applicable law and the specific booking agreement.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa, subject to any mandatory legal protections that apply.

12. Contact Us

For questions about these Terms & Conditions, payments, cancellations, or bookings, please contact Borwa Experience using the contact details published on our website.

Borwa Experience
Website: https://borwamain.tgdhub.com/