Last updated: October 2026

Borwa Experience respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, enquire about our services, or make a booking.

1. Information We Collect

We may collect personal information that you provide when making an enquiry or booking, including your name, email address, telephone number, travel dates, booking details, and any information necessary to arrange your requested services.

Payment transactions are processed through third-party payment providers, including PayFast and PayPal.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations.

• Process bookings and payments.

• Arrange tours, transport, and related travel services.

• Communicate booking confirmations, changes, and important updates.

• Meet applicable legal and administrative requirements.

• Improve our website and customer service.

3. Payments & Third-Party Services

Online payments are processed through PayFast or PayPal, depending on the payment method selected. These providers may process your information in accordance with their own privacy policies and security procedures.

Borwa Experience does not intend to collect or store your full payment card details directly through its website.

4. Sharing of Information

We may share relevant information with service providers where necessary to fulfil your booking, such as accommodation providers, tour operators, transport providers, and payment processors.

We may also disclose information where required by law. We do not sell your personal information to third parties.

5. Protection & Retention of Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information only for as long as reasonably necessary for bookings, customer service, legal obligations, and legitimate business purposes.

6. Cookies & Website Usage

Our website may use cookies or similar technologies to support functionality, understand website usage, and improve the visitor experience. Third-party services integrated into our website may also use cookies, subject to their own policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Your Privacy Rights

In accordance with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA), you may have the right to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

You may also object to certain processing or withdraw consent where processing is based on consent.

8. External Websites

Our website may contain links to third-party websites, including payment providers. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated revision date.

10. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact Borwa Experience using the contact details published on our website.

Borwa Experience
Website: https://borwamain.tgdhub.com/